Refund policy

Last updated: 09/13/2026 
 
Feliz Y Arte creates and fulfills products for each order. Our physical products may include print-on-demand (POD) items and other made-for-you products. Because these items are produced specifically after an order is placed, all sales are final for buyer’s remorse, size or color preference, change of mind, or customer ordering error, except where applicable law requires otherwise. 
 
Digital products are also final sale after digital access, delivery, or download has been provided, except where applicable law requires otherwise. 
 
DAMAGED, DEFECTIVE, INCORRECT, OR MATERIALLY MISDESCRIBED ORDERS 
If your order arrives damaged, defective, contains the wrong item, or is materially different from what you ordered, contact us at info.feliz.y.arte@gmail.com as soon as possible and preferably within 7 calendar days of delivery. Include your order number and clear photos of the item, packaging, and issue when applicable. This reporting window helps us investigate quickly and does not limit any non-waivable rights you may have under applicable law. 
 
After review, we will provide the remedy required by applicable law and our fulfillment standards. Depending on the circumstances, that may include a replacement, reprint, correction, or refund. Do not return an item unless we provide return instructions. 
 
CANCELLATIONS OR ORDER CHANGES 
Contact us immediately if you need to request a cancellation, address correction, size/color change, or other order change. We cannot guarantee changes once production has started. Once a made-to-order physical item enters production, or once a digital product has been delivered or made accessible, cancellation may no longer be possible except where required by law. 
 
SIZE, COLOR, AND DESIGN SELECTION 
Please review product descriptions, size charts, color options, personalization details, and order information carefully before checkout. We do not accept returns or exchanges for an incorrect size, color, design, or personalization choice entered or selected by the customer, except where required by law. 
 
DIGITAL PRODUCTS 
Because digital files can be accessed or downloaded immediately, we do not accept returns, exchanges, or refunds after successful digital delivery/access except where required by law. If a file is corrupted, inaccessible, duplicated in billing, or otherwise not delivered as described, contact info.feliz.y.arte@gmail.com so we can correct the issue. 
 
NON-WAIVABLE RIGHTS 
Nothing in this policy is intended to exclude, restrict, or override consumer rights or remedies that cannot legally be waived in your location.