FAQ
What is Feliz Y Arte?
Feliz Y Arte creates elevated graphic apparel and artful tools designed to help people express what they feel, value, believe, celebrate, or are becoming.
What does “made to order” mean?
Many physical items are produced only after your order is placed. This reduces unnecessary inventory, but it also means production begins specifically for your selected item.
How long does production take?
Most physical products require a production period before shipping. The current estimate is shown in our Shipping & Delivery Policy and product information. Please check those pages for the latest verified timeline.
Do you accept returns or exchanges?
Made-to-order physical products and delivered digital products are final sale for change of mind, size/color preference, or ordering error, except where applicable law requires otherwise. We will address damaged, defective, wrong, or materially misdescribed orders.
What if my item arrives damaged or incorrect?
Contact info.feliz.y.arte@gmail.com with your order number and clear photos as soon as possible. We will review the issue and provide the appropriate remedy.
Can I cancel or change my order?
Contact us immediately. We cannot guarantee a change once production begins, and delivered digital products generally cannot be canceled except where required by law.
How do I choose a size?
Use the size chart on the product page and compare it to a similar garment you already own. Because items are made to order, select your size carefully before checkout.
Why might the color look slightly different?
Screen settings, fabric/dye variation, and production methods can cause small visual differences. The design and product should still materially match the listing.
Do physical items ship internationally?
At launch, physical shipping is limited to eligible U.S. destinations. Eligible digital products may be available internationally.
Are digital products shipped?
No. Digital products are delivered electronically and have no physical shipping charge.